Refund policy

To start a return, please contact us at hola@rascal.coffee

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Returns must be made within 14 days of purchase at your own cost. Refunds may take up to 5-7 business days.

As coffee and chocolate are consumable goods we will only replace or refund coffee and/or chocolate if it is faulty or damaged in any way. Please contact us to assess the situation.

We will accept returns of any equipment or faulty goods. Equipment or merchandise must be returned unused in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return questions at hola@rascal.coffee

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Whilst we want you to be satisfied with your order, as coffee is a consumable good we will only replace or refund coffee if it is faulty or damaged in any way. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds may take up to 5-7 business days to be reflected back on to your original payment method.