Rascal Coffee Gift Card
Experience a world of coffee exploration with a Rascal Coffee Gift Card! Receive access to premium beans, specialty brewing equipment, and the best coffee gear you can imagine : )
- Shipping Policy
- Return Policy
Free UK Shipping over £45 with Royal Mail Tracked 48. Please note that our shipping is calculated based on physical weight. Orders are dispatched between 1-3 business days.
To start a return, please contact us at hola@rascal.coffee
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns must be made within 14 days of purchase at your own cost. Refunds may take up to 5-7 business days.
As coffee and chocolate are consumable goods we will only replace or refund coffee and/or chocolate if it is faulty or damaged in any way. Please contact us to assess the situation.
FAQ
Why do you only have Guatemalan coffees? Will you have any other origins in the future?
For now we only offer single-origin Guatemalan varietals because of the long lasting relationships we have built with farmers in Guatemala. Alex, our founder, previously worked alongside her mum and sis sourcing some of Guatemala’s finest coffee beans with amazing producers across the country. Today we still get to collab with the family through Coffee Bird and deliver you the best of Guatemala, right to your door.
Where does the coffee come from?
We work directly with farmers through Coffee Bird so there’s no middle man, no funny business, no shady contracts. The wellbeing of these farmers is our main priority, high-quality coffee follows.
I've heard a lot of talk about water, does this really make a difference?
Brewing with water means your morning cup is 98% water. We wouldn’t want the gap to fall from perfectly roasted beans, to a not-so-great cup of coffee. We recommend using filtered water instead of straight from the tap to minimise harshness in your cup.
How should I store my coffee?
Keep whole beans sealed in its bag or in an airtight container and grind only the amount you’ll be using right before you brew.
What is your returns policy?
To start a return, please contact us at hola@rascal.coffee
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns must be made within 14 days of purchase at your own cost. Refunds may take up to 5-7 business days.
As coffee is a consumable good we will only replace or refund coffee and/or chocolate if it is faulty or damaged in any way. Please contact us to assess the situation.
Do you ship worldwide?
Not yet! We currently ship to the UK & EU.
Something happened, who do I talk to?
Email hola@rascal.coffee with any issues, questions, concerns. We're happy to help.