Frequently Asked Questions
FAQ
Why do you only have Guatemalan coffees? Will you have any other origins in the future?
For now we only offer single-origin Guatemalan varietals because of the long lasting relationships we have built with farmers in Guatemala. Alex, our founder, previously worked alongside her mum and sis sourcing some of Guatemala’s finest coffee beans with amazing producers across the country. Today we still get to collab with the family through Coffee Bird and deliver you the best of Guatemala, right to your door.
Where does the coffee come from?
We work directly with farmers through Coffee Bird so there’s no middle man, no funny business, no shady contracts. The wellbeing of these farmers is our main priority, high-quality coffee follows.
I've heard a lot of talk about water, does this really make a difference?
Brewing with water means your morning cup is 98% water. We wouldn’t want the gap to fall from perfectly roasted beans, to a not-so-great cup of coffee. We recommend using filtered water instead of straight from the tap to minimise harshness in your cup.
How should I store my coffee?
Keep whole beans sealed in its bag or in an airtight container and grind only the amount you’ll be using right before you brew.
Do you wholesale?
Yes, we do! You can enquire here
Shipping Questions
How long does shipping take?
Free shipping is available on orders over £45 and is sent via Royal Mail 2nd Class Tracked. We roast coffee every Tuesday, with orders dispatched throughout the rest of the week.
Do you ship worldwide?
Yes. We ship to both the UK and worldwide. Please bear with us as sometimes the customs process can be slow. Any questions, please contact us
Returns Questions
What is your returns policy?
You can see our return and refund policy here.
Something happened, who do I talk to?
Emailhola@rascal.coffee with any issues, questions, concerns. We're happy to help.